Frequently asked questions.

✨ About Cap’n Coconut

Where is Cap’n Coconut made?

Every Cap’n Coconut product is handmade in small batches on the Big Island of Hawai‘i using high-quality, tropical-inspired ingredients. We believe skincare should feel like a vacation on your skin.

What makes Cap’n Coconut products unique?

Our founder is a master esthetician who formulates each product with care, using skin-loving botanicals and simple, effective ingredients. We specialize in beachy body care for mature and sun-loved skin — no fillers, no fluff, just results.

🥥 Product Questions

Are your products natural or organic?

We use a mix of natural, organic, and wild-harvested ingredients whenever possible. Our focus is on quality, efficacy, and safety — always. We don’t use parabens, phthalates, or artificial oils.

Is Cap’n Coconut vegan and cruelty-free?

Yes! All of our products are cruelty-free, and most are vegan. A few items (like our lip balms) include ethically sourced beeswax.

What’s the shelf life of your products?

Because we use fresh, natural ingredients with minimal preservatives, most products have a shelf life of 12 months. Store them in a cool, dry place — or in your beach bag, as long as it’s shaded!

Do you have a skincare routine for dry or sensitive skin?

Yes! Our facial line is specifically developed for dry, dull, or sensitive skin. Try our Hydrating Toner, Nourishing Serum, and Renew + Protect Moisturizer for a gentle, effective glow-up.

📦 Shipping & Orders

Where do you ship?

We currently ship across the United States, including Hawai‘i and Alaska. For wholesale or international inquiries, please reach out to emily@capncoconut.com.

How long will my order take to ship?

Orders typically ship within 3–5 business days. You’ll receive tracking info via email as soon as your package is on the move.

What if there’s an issue with my order?

We want you to love your experience with Cap’n Coconut. If something’s off, please email us at support@capncoconut.com and we’ll make it right.

💛 Wholesale & Collaborations

Do you offer wholesale?

Yes! We love working with dreamy boutiques, spas, and resort shops. You can shop Cap’n Coconut on Faire or email us directly at wholesale@capncoconut.com.

Can I carry your products in my salon or spa?

Absolutely. Our facial line and body care essentials are perfect for retail shelves and back bar use. Reach out and we’ll help curate a collection for your space.

Do you offer collaborations or influencer partnerships?

We’re always open to working with like-minded creatives. If you love the Cap’n vibe and have an audience who would too, drop us a note at ahoy@capncoconut.com.

🏝 General Questions

Is Cap’n Coconut sustainable?

We’re committed to sustainability at every level — from recyclable packaging to low-waste production. Our products are made in small batches to reduce excess and crafted with ingredients that are gentle on the earth and your skin.

Can I buy Cap’n Coconut in stores?

Yes! You can find us in select retail shops across the U.S., and we’re always expanding. Want to see Cap’n Coconut on a shelf near you? Let your favorite boutique or spa know you’d love them to carry us and send them our way! We’d love to connect.

How can I stay in the loop?

Sign up for our email list to get early access to new products, special sales, and tropical beauty tips straight from the Big Island. You’ll also find us on Instagram and Pinterest @capncoconut.